![]() To remove the number, you would have to change the default sign-in method, then remove the phone number again. In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign. On the Phone numbers page, select an unassigned number in the list, and then click Edit. You can't remove a phone number that is in use as the default sign-in method. In the left navigation, click Voice > Phone numbers. ![]() When prompted to confirm the action, select OK. To delete the phone number, select Delete on the SMS sign-in phone method tile. When SMS sign-in is available, a banner is displayed asking if you'd like to enable the phone number for SMS sign-in:Īlso, an Enable button appears if you select the caret on the phone method tile. If you are already using a phone number with an organization, and using your phone number as a user name becomes available, the following steps can help you sign in. Reach out to your admin to fix the problem. If you try to use a phone number that someone else in your organization is using, you'll see the following message: You'll have to sign in with the added number and then follow the prompts to register the number for SMS sign-in. Important: Due to a known issue, for a short time adding a phone number will not register the number for SMS sign-in.
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